Substitution Customer Service

Tonight on the way home I stopped at a fast food chain and ordered a simple request.  I got my meal and something told me to check it tonight.  It was wrong.  I backed up to the window and told the gentleman who took my order.  He told me they were out of what I wanted so they just gave me what he thought I would like.  I was not notified that they were out of my choice, I was not notified of other choices that I might be interested in. I was given what ever he had at his discretion.  So instead of going the extra distance to talk to me they substituted my meal with bad customer service.